Frequently asked questions

R21 Digital is a marketing, automation, and AI agency. We design brands, build websites and apps, run digital marketing and paid ads, optimize for AI search (GEO), automate operations, and build custom AI agents — for businesses across the United States and Latin America.

R21 Digital is headquartered in Mesa, Arizona, with offices in Panama City, Panama and Yopal, Colombia. We work with clients across the US, Puerto Rico, and Latin America, and we operate fully remotely in both English and Spanish.

Yes. R21 Digital is fully bilingual. We build websites, run campaigns, and create content in both English and Spanish — including proper bilingual SEO so each language version ranks on its own.

SEO optimizes your website to rank a link on a search results page. GEO (Generative Engine Optimization) optimizes your business to be cited inside the answer that AI assistants like ChatGPT, Perplexity, Gemini, and Google's AI give. As people increasingly ask AI instead of scrolling links, GEO is how you stay visible. R21 runs GEO programs for clients every month.

Pricing depends on scope. We offer one-time projects (like a website or brand) and monthly retainers (like marketing, social media, or GEO). Tell us what you need and we'll send a clear, itemized quote — no surprises and no long lock-in contracts.

We work with small and mid-sized businesses across many industries — healthcare and clinics, professional services and consulting, retail and food, printing, events, and more. If you need to be found online, look professional, and run more efficiently, we can help.

Yes. Beyond marketing, we build mobile apps, web platforms, admin dashboards, and backend systems end to end — design, development, App Store and Google Play submission, hosting, and ongoing maintenance. We've shipped native iOS apps and data platforms to production.

An AI agent is software that completes a real task end to end — like researching prospects, drafting replies, or routing leads — with a person reviewing the output before it goes out. R21 runs its own agent platforms, Hermes and OpenClaw, in production. You need one when a repetitive, time-consuming task is eating your team's hours; we'll tell you honestly when it isn't worth it.

Yes. We regularly take over existing websites, ad accounts, and automations. We start by auditing what's there, keep what's working, and fix what isn't — without forcing a rebuild unless it's genuinely the better path.

Book a free call or send us a message through the contact page. We'll learn about your business, point you at the highest-return move first, and send a clear plan. There's no pressure and no obligation.